Business-to-business customers expect personal service in online chat

For a long time, companies have used cost-effective chat services in their business-to-customer (B2C) sales. Companies engaged in business-to-business (B2B) sales are also increasingly moving their activities online, but their online chat services and customer interaction have not been studied much yet. A new study from the University of Eastern Finland shows that the nature of social presence in B2B online chat dialogues varied depending on the stage of the customer relationship.

6 Reasons Why Your Business Needs Chat Support Services

33 Live Chat Greeting Examples To Use Now

Growing your customer base with live chat

How to Use Live Chat for Perfect Customer Experience

How Should Companies Talk to Customers Online?

How to Chat With Customers Online: 9 Effective Tips for Customer

32 Customer Service Email Templates to Support, Renew, & Refund

8 Reasons Why Customer Service Is Important and a Priority

E-Commerce Customer Support Statistics That Matters

21 Customer Service Live Chat Statistics You Need to Know

New Logo. New Look. New Domain. - Grinnell State Bank

4 Main Types of Customer Service Chat (and How to Choose One)

6 Reasons Why Live Chat Customer Support is Important for Businesses

Boost Customer E-Commerce Business Outsourcing Live Chat Support