Merely policy clients? citizen agency during street-level policy implementation and public service delivery

How officials can do better at delivering services to citizens

How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage - Stauffer - Policy Studies Journal - Wiley Online Library

Social Sciences, Free Full-Text

4 Foundational Steps to Improving Service Delivery in Government - Comm100

Used Book in Good Condition Highlight, take notes, and search in the book In this edition, page numbers are just like the physical edition

Street-Level Bureaucracy: Dilemmas of the Individual in Public Service, 30th Anniversary Expanded Edition

Citizen-centric government

Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives - Waddington - 2019 - Campbell Systematic Reviews - Wiley

Citizen-centric government

Full article: Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion