What To Do When an HVACR Customer Leaves a Really Bad Online

We’ve all heard of people “taking to social media” to rant, call someone out, or lambaste a government official or a city where they got a parking ticket. Online reviews (free advertising!) can be a contractor’s best friend. But angry customers trashing them on social media can be their worst headache. “The issue with online reviews is it sets up the customer’s perspective before you even walk in the door,” said Anthony Perera, founder and president of Air Pros, based in southern Florida.
Here’s what to do about less-than-savory reviews on Google, Facebook, Nextdoor, or whatever platform your customers use.

Applied to multiple jobs in retail, warehouse, customer support

What To Do When an HVACR Customer Leaves a Really Bad

5 Mistakes HVAC Companies in Getting More Customers

8 Essential Safety Tips for HVAC Technicians - HVAC Insider

Build a Better Internal Training Program - HVAC School

HVACR BUSINESS APRIL 2023 by HVACR Business - Issuu

Plumbing & HVAC Digital Marketing Success

The best online dicussion groups for HVAC pros - Housecall Pro

How to Tell If There are Problems with the Thermostat