The importance of friendly customer service: 6 tips from Zappos

Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.

12 Customer Service Techniques From a Support Lead

10 Tips to Create the Best Customer Service Emails

6 customer experience hacks we learned from Zappos, Blog

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Zappos' Santa Claus feat leaves big shoes to fill

5 Customer Service Strategies from Zappos' Success, by simplify360

47 Pro Tips on How to Talk to Customers

How Zappos Became King of 's Shoe Jungle

Zappos and the Path to Customer Happiness

The Zappos Customer Care Challenge [Step by Step Process]

Zappo's Customer Service Strategies & Success, SharpenCX