17) Southwest is already winning back some angry customers

Lawmakers will grill Southwest Airlines executive today at a Senate Commerce Committee hearing about the airline's service meltdown during the week of Christmas led to thousands of canceled flights, leaving many angry passengers stranded. Follow live updates here.
Lawmakers will grill Southwest Airlines executive today at a Senate Commerce Committee hearing about the airline's service meltdown during the week of Christmas led to thousands of canceled flights, leaving many angry passengers stranded. Follow live updates here.

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