ICMI Workforce Management Bootcamp

ICMI's workforce management bootcamp is a comprehensive training program for contact center leaders. Learn more and register here.

Stephanie Reed - Corporate Director, Workforce Management - Cedar

ICMI LinkedIn

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent

ISSA Sales Executive Certification - ISSA

Contact Center Manager Training Courses – ICMI

RESOURCES - NECCF - Northeast Contact Center Forum

The Leading Issue with David Smith - CMI

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent

Troubleshooting and Problem-Solving Boot Camp

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent

Louis Cullo - Workforce Management Business Analyst - Blue Shield

Artificial Intelligence in the Contact Center