Finesse Agent Desktop in Firefox Does Not Become Active When a Call Arrives - Cisco

This document describes a problem that occurs in a Cisco Unified Contact Center Enterprise (UCCE) environment in which Mozilla Firefox does not bring focus to the Cisco Finesse agent desktop when a call arrives.

Cisco Finesse: Desktop Guide - Agent Functions

CCX Enablement Modules Lab Guide, PDF, Call Centre

Understand and Troubleshoot Finesse BOSH Implementation - Cisco

2Ring: How to Affordably Integrate your Apps with Cisco Contact Center

Cisco Finesse: Desktop Guide - Agent Functions

2Ring: How to Affordably Integrate your Apps with Cisco Contact Center

Call flow for Cisco ICM integration

CISCO Finesse - 2015

CISCO Agent Desktop -- for Agents - Answering

Cisco Finesse Overview and Roadmap CDN Developer Forum - ppt video online download

Cisco Finesse Softphone

Intro to Cisco Finesse Supervisor and Agent