Agent Idle Time in Call Center - How to Calculate & Reduce?

Learn more about agent idle time, why you should track it, how to calculate, and how to reduce idle time in outbound call centers.

How to Calculate Call Center Occupancy (Then Improve it!)

New Excel Based Erlang Calculator – with Maximum Occupancy

What is Agent Availability?

12 Call Center Metrics to Measure Agent Productivity

Call Center Metrics & KPIs

A Deep Dive Into Your Occupancy Call Center KPI

25 Top Call Center KPIs & Agent Productivity Metrics

Occupancy Rate: The Complete Guide

Agent Idle Time in Call Center - How to Calculate & Reduce?

Call Center Metrics & KPIs

Call Center Agent Utilization

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

7 Immediate Ways Real-Time Monitoring Make Call Centers Better - Ameyo

15 essential call center metrics to track to ensure success - Time Doctor Blog