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Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

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Last updated 31 março 2025
Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same. 
Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
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